FAQ

We charge a 9% service fee on the total cost of flights + hotels (at least €1), and a 1% currency margin when you pay in kroner (NOK, SEK or DKK) — both shown as their own lines before you pay. No hidden fees, no subscription, no markup on the fares themselves. You only pay when you book.

Yes — flights and hotels come straight from Amadeus GDS, the system professional travel agents use worldwide, priced in real time. You never pay more than the price you authorize; if the airline or hotel has withdrawn it before we book, the booking is not made and the amount is refunded.

Yes. Children under 2 (infants) fly free — you only pay taxes and fees. Children aged 2–11 get child fares, typically around 75% of the adult price. Just mention it's a family trip when chatting with the agent.

400+ airlines via Amadeus GDS. Note that low-cost carriers like Ryanair and easyJet don't distribute through GDS and are not available.

Yes. Choose 'Flights only' on the proposal in the chat, or just say so, and the hotel is left out of the trip and the price.

Yes. Tell the chat who is travelling — adults, and children with their ages — and add everyone's names in checkout. Up to 9 travellers per booking.

We create a booking in the Amadeus system and you receive a PNR (booking reference). Tickets are issued by the airline and sent to your email. You'll also get a booking confirmation from us.

Cancellation and change policies depend on the fare rules of your specific ticket — you'll see these before you pay. Contact us at support@travl.no for help.

No. The chat is just the entry point. The agent searches real flight and hotel inventory, builds a curated shortlist, and hands you a bookable plan — all in one conversation.

No. You can say 'surprise me with something cheap from Oslo' or 'I want beach, under €500' and the agent will suggest destinations that fit.

We ask for them only when the airline requires them for your route, after your card is authorized. They go to the airline through Amadeus when we book and are not stored with your booking at Travl — they're saved in your account only if you choose to save the traveller. If you scan your passport, the photo is sent to Anthropic (Claude) to read the details and is not stored by Travl. More in our Privacy Policy, under “Passport details”.

Payments are processed by Stripe. Your card is first authorized — the amount is reserved, not charged. It is charged as we book with the airline; if the booking fails, the amount is refunded (and if we can't start the booking, the reservation is released).

TRAVL AS is responsible for your personal data at Travl. Our Privacy Policy lists what we store, where and for how long, and who receives it — Amadeus, the airline and the hotel, Stripe and the other services we use. To see, correct or delete your data, email support@travl.no.