Refund & Cancellation Policy

When a booking can’t be made

If we can’t go ahead with the booking, we release the reservation on your card and nothing is charged. If you leave checkout without finishing after your card was reserved, the reservation is released automatically within 48 hours.

If the booking fails at the airline after the amount has been charged — for example because the airline has withdrawn the price — we refund the full amount automatically, our service fee included.

If the flight is booked but the hotel can’t be, the flight booking stands and we refund what you paid for the hotel, with its part of the service fee, automatically at once. Questions: support@travl.no.

When you cancel

Flight tickets and hotel stays on fixed dates have no right of withdrawal. Whether you can cancel or change, and how much you get back, follows the airline’s fare rules and the hotel’s rate conditions for your booking. To cancel, use your trip page or write to support@travl.no with your booking reference.

When the airline or hotel cancels

If the airline cancels or reschedules your flight, or the hotel cancels your stay, you are entitled to what their rules give you — for many flights also the EU rules on air passenger rights (Regulation (EC) No 261/2004). Write to us at support@travl.no and we’ll help you take it up with them.

The service fee

If a booking can’t be made, the service fee is refunded with the rest of the amount. If a booking is cancelled later — by you, the airline or the hotel — whether the service fee is refunded is decided case by case: write to us at support@travl.no with your booking reference.

How you get the money back

Refunds go back to the card you paid with, in the currency it was charged in and at the same rate. Depending on your bank, a refund usually shows on your account within 5–10 business days. A released reservation is never charged; how quickly it disappears from your statement depends on your bank.