Service Terms

1. Who we are

Travl (travl.no) is run by TRAVL AS, organisation number 928 882 624, Storgata 117, 3182 Horten, Norway. Email: support@travl.no.

2. The service

These terms apply when you use Travl. By using the service, or booking through it, you agree to them.

Travl plans trips with the help of AI and books flights and hotels through Amadeus, the booking system travel agencies use. Bookings are real: when you pay, we book the flight with the airline and the stay with the hotel, for you and the travellers you name.

3. Accounts

You’re responsible for keeping your account information accurate and your login credentials secure.

4. Your responsibilities

You are responsible for making sure the personal and travel details you give are correct and up to date — names exactly as in the passport — and for having valid travel documents, such as a passport and visa, for your trip.

5. Prices, fees and payment

Prices come from the airlines and hotels through Amadeus at the moment you search, and they can change until you book. Before you pay, checkout shows the full price: the flights, any extra bags, a hotel we book for you, and our service fee.

Our service fee is 9% of the price of what we book for you — flights, extra bags and a hotel we book — and at least €1. A hotel shown only as an estimate is not booked or charged, and no fee is added for it.

You never pay more than the amount you approve. When you confirm, we reserve that amount on your card through Stripe and book straight away; the card is charged as we book. If the airline or hotel has withdrawn the price by then, or the booking can't be made, the booking is not made and the amount is refunded — or, if nothing has been charged yet, the reservation on your card is released. The card is charged in Norwegian, Swedish or Danish kroner when checkout shows the prices in that currency — at the European Central Bank's rate plus a 1 % currency margin, exactly the amount shown before you pay, so your bank does not convert it; otherwise in euros (EUR). Prices shown while you search are converted at the day's rate and can differ slightly from the amount at checkout.

Split payment: the person who books (the organizer) may split the amount equally between the travellers. Each payer reserves their share on their own card through Stripe; the others have 24 hours. Nothing is charged until every share is reserved and the organizer completes the booking — then every card is charged its share, and the prices are checked with the airline and hotel first. If the price has risen by then, the organizer alone decides: pay the difference, or cancel. If a share is missing at the deadline, the organizer pays the rest or cancels. When the booking is cancelled or fails, every reservation is released or refunded in full. The organizer is our customer for the whole booking; the other payers are charged only their share and receive a receipt for it.

6. Airlines and hotels

The flight is operated by the airline and the stay provided by the hotel. Their own conditions — the airline’s conditions of carriage and fare rules, the hotel’s rate conditions — also apply to your booking. We send you the booking confirmation with the booking reference by email.

7. No right of withdrawal

Flight tickets are not covered by the right of withdrawal, and hotel stays on fixed dates are exempt from it (Norwegian Right of Withdrawal Act, angrerettloven § 22 (l)). Once a booking is made, you cannot withdraw from it; changes and cancellations follow the airline’s and the hotel’s rules.

8. Changes, cancellations and refunds

Whether you can change or cancel a booking, and how much you get back, depends on the airline’s fare rules and the hotel’s rate conditions. To change or cancel, use your trip page or write to support@travl.no with your booking reference. If a booking can’t be made after you have paid, the full amount is refunded. Our Refund & Cancellation Policy has the details, including what happens to the service fee.

9. Acceptable Use

Don’t misuse the service, attempt to break security, or use automation to abuse endpoints.

10. Disclaimer

The service is provided “as is”. Recommendations are generated from available data and may not be perfect. Always verify important details.

11. Limitation of liability

Travl is not liable for delays, cancellations or changes caused by airlines, hotels or other third parties, or by circumstances outside our control. Nothing in these terms limits your rights under mandatory consumer law.

12. Changes to these terms

When we change these terms, the effective date at the top changes. A booking follows the terms in force when you made it — checkout records which version you accepted.

13. Contact

Questions? Write to us at support@travl.no.